Frequently Asked Questions
How long does shipping take?
Orders are typically processed within 1–3 business days. Delivery times may vary depending on your location and the items ordered, but most orders arrive within 7–14 business days.
Do you offer international shipping?
Yes, we currently ship to select international locations. Shipping availability and rates will be calculated at checkout.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information so you can monitor your delivery in real time.
Can I change or cancel my order?
We process orders quickly to ensure fast delivery. If you need to make changes or cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to make adjustments.
What is your return policy?
We accept eligible returns within 14 days of delivery for unused items in their original condition and packaging.
Are all items eligible for return?
For hygiene and safety reasons, certain items such as wigs, hair extensions, beauty products, and personal care items may be final sale unless defective or damaged upon arrival.
What should I do if I receive a damaged item?
If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with photos of the issue so we can assist you as quickly as possible.
How do I choose the right size?
We recommend reviewing our Size Guide before placing your order. Product pages may also include fit notes and model sizing information to help you choose the best fit.
Do your products fit true to size?
Fit may vary depending on the product style and fabric. We aim to provide accurate sizing information and detailed descriptions for every item.
Will you restock sold out items?
Some of our most-loved products may be restocked depending on demand. Follow us on social media or subscribe to our emails for restock updates and new arrivals.